Return and Refund Policy | Ace X Mods

Return and Refund Policy

Thank you for shopping at Ace X Mods.

We strive to provide high-quality automotive parts and accessories. However, due to the nature of aftermarket parts, all sales are considered final. Please read our return and refund policy carefully before making a purchase.

Interpretation and Definitions

Interpretation

The words with capitalized initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ace X Mods.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Ace X Mods, accessible from https://acexmods.com.au
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

All Sales Are Final

Due to the nature of our products, we do not accept returns or offer refunds for any purchased items unless the product is proven to be defective upon arrival.

Defective or Damaged Goods

We take great care in inspecting and packaging all items before shipment. However, if You receive a defective or damaged item, You must notify Us within 48 hours of delivery.

To request a replacement for a defective product, please provide the following:

Proof of purchase (Order number and receipt)
Photos or videos clearly showing the defect or damage
A brief description of the issue

Submit this information by emailing us at support@acexmods.com.au.

We will review the case and may, at Our sole discretion, offer a replacement or store credit.

Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

Products that have been installed, modified, or used
Items damaged due to improper installation or misuse
Custom-made or special-order items
Products without original packaging

Shipping Costs

Customers are responsible for all return shipping costs unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service, as We are not responsible for lost return shipments.

Incorrect Orders

If You receive an incorrect item due to an error on Our part, please contact Us within 48 hours of delivery. We will arrange a replacement at no additional cost.